IT program management puts into action a holistic approach to IT that is tied to strategic goals and outcomes.
Case Study – Service Accountability Program
Our customer’s strategic plan includes transformation to a service oriented IT organization. RAPA audited configuration management, service catalogue, solution management and time tracking practices to validate the current state of service orientation. We validated that service and process ownership was not well understood and that service asset and configuration management (SACM) did not exist. We designed and developed a practical service oriented program that is a part of the IT Plan.
Independent and Customer Centric
RAPA makes the most of your tools of choice. We audit available data to prove current state so that we can design, develop and implement IT programs that make sense for the unique circumstances of your IT operation.
Case Study - Vendor Compliance Program
Our customer could not see the risk associated with all of the hardware and software assets used by its clients and infrastructure teams. RAPA audited finance, asset, procurement, operations and service desk data to validate the current state of compliance control. We designed and implemented an asset management program that proactively manages hardware and software assets from request through end of life, to mitigate compliance risk.