RAPA founders

There are fundamental truths about what it means to be RAPA: practical, smart, humble, passionate and client centered. Our mission is to help people succeed in seeing the IT big picture to advance business goals. Meet RAPA’s leadership team.

We look forward to meeting you! Let’s talk.

Leadership Team

 

Susan Odle - COO, RAPA

Susan Odle

CEO / Co-Founder

 

 

  • RAPA’s senior management relationship manager
  • 22 years of business leadership experience in enterprise software and services
  • Responsible for engagement strategy, facilitating cross functional/hierarchical collaboration, quality control and structuring measurable, progressive engagements that deliver on time and on budget
  • IT Service Management (ITSM), IT Asset Management (ITAM), system management, document management and learning management systems experience
  • ITIL v3.5 certified
  • Government of Canada Security Clearance – Level II Secret

 

Pierre horizontal head shotPierre Paquette

CTO / Co-Founder

 

 

  • RAPA’s technology and data expert
  • 25 years of technical leadership & solution delivery experience in enterprise software / services
  • Responsible for analyzing business requirements against technical capabilities, collaborating with cross functional/hierarchical technical teams to achieve consensus on solution design, process improvement, data optimization, technology strategy and implementation
  • IT Service Management (ITSM), IT Asset Management (ITAM) chargeback / showback, seat management and security experience
  • Microsoft Certified Technology Specialist (MCTS) and Microsoft Certified Software Asset Manager (CSAM)
  • Government of Canada Security Clearance – Level II Secret (pending)

 

 

Richard LaroqueRichard LaRocque, ing.

IT Management Knowledge Director

 

 

  • RAPA’s process and standards expert
  • 25 years of business and systems solutions consulting in enterprise IT
  • Responsible for requirements definition, business analysis, process re-engineering, functional architecture, systems design, project management and information management
  • IT Service Management (ITSM), IT Asset Management (ITAM) and system management experience
  • ITIL V2 Service Manager certificate “with Distinction”, ITIL V3 Expert, (COBIT 4.1) foundation certified and ISO/IEC 20 000 certified at the Consultant/Manager level
  • Government of Canada Security Clearance – Level II Secret