Change Management and Release Management
RAPA continues its eLearning series focusing the role on Change Management and Release Management play in Service Oriented IT Management. Service Oriented IT Management reduces the complexity of IT to Clients while improving customer satisfaction, delivering cost transparency and mitigating risk. Change and Release Management directly impact customer satisfaction and risk mitigation. Minimize the impact of changes on service and protecting the integrity of existing Services and the supporting infrastructure during the introduction of changes is key to success.
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