IT Business Management Analytics

RAPA Insight accelerates the analysis of control data across areas of IT that pose the greatest risk to financial health and reputation.

Analysts expect that within two years, most firms will be getting their business intelligence and analytics information from self-service tools. The problem is, many IT organizations aren’t able to make the most of these tools because they don’t have the capacity to feed them the right information and use that information to generate useful insights for business improvement. RAPA approaches things differently.

RAPA Insight is a proprietary IT analytics tool used to accelerate IT Business Management Audits, so that powerful IT Programs can support strategic objective success.

RAPA Insight Engine2

RAPA Insight find links between different areas of a company’s operation that are dependencies for strategic outcomes. As important, we find critical information, relationship and processes that is lacking.  We look at 7 different critical across areas of IT that pose the greatest risk to financial health and reputation.

IT Business Management Audit and Outsourced IT Program Management

 

RAPA Insight is able to see how events in one department affect performance in another, gathering relevant data from different places to build the ‘big picture’ people need to see.

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Get the most out of your tools of choice

RAPA Insight does not replace operational tools, it helps you get the most out of them.

Use case: avoid software vendor fines

A healthcare company thinks they can get by without having a proper software asset management system.  It is at a very high risk of being fined for misuse of software because it has installed one particular piece of software 3,212 times even though it has purchase records for only 1,000 licenses. The company is unaware of the importance of a software asset management tool until RAPA Insight analyzes its IT information. The problem? The company does not fully understand the importance of software asset management and lacks the know-how and tools necessary to catch this scenario.  RAPA Insight is able to uncover the situation and, supported by RAPA Insight’s best practice knowledge base, is able select an appropriate tool and put in place controls that prevent software from being installed if licenses are not available. 

 

Change Score - managed it analytics service

Maturity Score

Captures your targeted maturity goal
Measure progress towards set goal
Uses your own data as validation

 

 

IT Finance CapabilitiesCapability Score

Aligned with maturity levels
Supports industry best practice
Assesses your ability to succeed

 

 

Software Events

Events

Categorized by functional area and severity
Relationship of circumstances creating events
Linked to actionable strategies for resolution

 

 

 

Hardware Actionable Strategy

Actionable Strategies

Aligned with maturity levels
Supports industry best practice
Linked to industry research

 

 

RAPA Insight Process Example - managed it analytics service

Knowledge

Detailed best practice 
Processes, procedures and templates
Supports ITIL, COBIT and ISO 20000 best practice

 

Use case: stop paying for contracts you don’t need

A distribution company’s purchasing department manages contracts for the hardware, software and services it buys. Over time, those contracts are renewed – sometimes automatically – creating fixed costs for the company. When RAPA Insight analyzes the company’s IT information, it discovers that there are twice as many printer maintenance contracts as there are printers, and there are a number of expensive software maintenance contracts for applications that are not installed anywhere. The reason? The purchasing department is not responsible for asset management, so there is no way for the company to know.  RAPA Insight is able to uncover the situation. With this information, supported by RAPA Insight’s best practice knowledge base, the company is able to get its departments talking to each other so that the company only renews contracts that make sense and save money.
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Historical Performance Reporting

Available to RAPA Insight Managed Service subscribers only. Historical reporting is an important component of measuring improvement, return on investment and tracking process over time.

Historical Event ReportingHistorical Event Performance

Your goal is to see a decline
Tracked to specific event types
Trace back to related events

 

Historical Capability Performance

 Historical Capability Performance

Your goal is to see an increase
Tracked to specific capabilities
Linked to actionable strategies

 

Historical Actionable Strategy Performance

Historical Actionable Strategy Performance

Your goal is to see an increase
Linked to knowledge base
Linked to related events

Use case: increase customer happiness

The number of problems reported to a manufacturing company’s management by users of its customer relationship management system is growing. Users are continuing to report slow performance and system crashes even after multiple attempts to fix the problems. When RAPA Insight analyzes the IT information, it discovers that even though the support team is doing a good job of resolving problems as they occur, no one is connecting system problems to the services they provide and the impact on customer satisfaction.  With this information, supported by RAPA Insight’s best practice knowledge base, the company is able shift to service oriented thinking and make root cause analysis a standard part of the way it handle problems. The company is able to improve customer satisfaction scores and increase customer happiness with  the customer relationship management system.

Contact RAPA to get started.