Welcome to RAPA’s download space!  This is the place where you will find content and tools to help you operationalize IT Business Management (ITBM) practices.  Don’t forget to visit our Blog and Video pages where you will find more information to assist in your efforts.  We know that operationalizing ITBM practices is not easy.  It is our mission to help customers manage the journey so that you can show business results in a systematic and progress way.  Please reach out to talk to us about your goals and challenges.  We are passionate about ITBM and customers so don’t be shy! Thanks for visiting.

Service Based Costing Whitepaper

Service Based Costing Whitepaper

IT Cost Management, and its service oriented arm Service Based Costing (SBC), focus on a very specific area of IT Financial Management: the need to track, manage and understand cost, end-to-end.   This whitepaper is intended to give you a better understanding of SBC and provide tools you can use to plan for SBC within your organization.

5 Fundamental Processes Bundle

5 Fundamentals BundleThis 30 page process bundle covers the 5 fundamental ITAM processes every ITAM practice will need to master to be effective.  Each process contains commentary, Visio swim lanes and process step descriptions.