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Tag Archive for: IT Financial Management

  • IT Financial Management

    IT Financial Management Finance represents a great deal of complexity for any business: corporate finance, IT finance, procurement and IT asset management systems all manage financial information related to the assets, commodities, services and resources IT purchases that roll up to the Services IT delivers to Clients. Contact us if you would like a PDF co...

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  • Human Resources

    Technology does not run itself.  Automation is the goal with any system but people are the innovative and sustaining force behind all IT initiatives, including Service Oriented IT Management.  How do you manage the cost of your human resources in a Service Oriented IT Context? Contact us if you would like a PDF copy of this presentation.

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  • Operational and Service Level Agreements (OLA and SLA)

    RAPA continues its eLearning series focusing on the role IT Component Hierarchy: Operational Level Agreements (OLA) and Service Level Agreements (SLA) play in Service Oriented IT Management.  Transformation to Service Oriented IT Management means that IT must back up agreement to service levels with clients with commitment to deliver the component capabi...

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  • Change Management and Release Management

    RAPA continues its eLearning series focusing the role on Change Management and Release Management play in Service Oriented IT Management.  Service Oriented IT Management reduces the complexity of IT to Clients while improving customer satisfaction, delivering cost transparency and mitigating risk.  Change and Release Management directly impact customer ...

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  • Incident and Problem Management

    Incident and Problem Management IT Support has lived in a paradigm of technology support; services are groupings of more than technology and the Incident and Problem Management operations must adapt to this new paradigm.  As well, service owners must adapt to include help desk and support operations in their service roll out and training plans. Contact us...

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